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Tamil Nadu Citizen Action SOPcyber crimeResolution SLA: Golden Hour Freeze: Within 2-4 Hours of Transaction

Cyber Financial Fraud: 1930 Golden Hour Bank Freeze

Tamil Nadu Cyber Crime Wing / Indian Cyber Crime Coordination Centre (I4C)

Immediate protocol when victimized by phishing, fake APK loans, digital arrest scams, or unauthorized UPI debits.

Call Helpline: 1930Call Helpline: 112WhatsApp: 1930Official Department Portal

What To Say on the Phone Call (Official Script)

Read this exact script to the helpline operator so your complaint is registered without hesitation.

"Sir, I am reporting an unauthorized fraudulent debit under Cyber Crime Helpline 1930. Amount: [₹Amount]. Fraudulent transaction UTR / Reference ID: [UTR Number]. Source Bank: [My Bank Name]. Beneficiary Account / UPI: [Fraudster Account Details]. Please trigger the Golden Hour freeze protocol."

Step-by-Step Action Roadmap

Check off each step as you complete it to ensure complete resolution.

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Step 1

Act within the 'Golden Hour' (first 1–3 hours of the transaction) to maximize chances of 100% money recovery.

Step 2

Dial National Cyber Financial Fraud Helpline 1930 immediately.

Step 3

Keep transaction details ready: Bank Account Number, Transaction ID / UTR, Date & Time, Fraudster's Mobile/UPI/Account.

Step 4

1930 operator triggers the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS), sending instant freeze notices to the receiver banks.

Step 5

Visit cybercrime.gov.in to lodge the formal detailed e-complaint and obtain your Acknowledgement Number.

Step 6

Immediately submit the Acknowledgement Number to your bank branch within 72 hours for zero-liability compensation under RBI guidelines.

Frequently Asked Questions

Statutory rules, special circumstances, and common doubts resolved.

Hang up immediately. Indian Law does not have any provision for 'Digital Arrest'. Police or CBI never arrest anyone via Skype or WhatsApp video call. Report to 1930.

Officials Refusing Action or Exceeded SLA?

If your grievance has not been resolved within the statutory SLA timeframe or any officer demands a bribe, publish a citizen proof report on VizhiTN for public accountability and media escalation.

Post Citizen Evidence on VizhiTNReport Bribery on DVAC Tracker
Call: 1930Portal